Frequently Asked Questions


Find answers here!


What currency will I be charged in?

What payment methods can I use?

Why should I order from Vanillapup?

Would I ever get a product that's too close to expiry?

There are products that I absolutely love that can't be found in your store. Can you bring them in?


Is delivery free?

When will my item(s) arrive?

What if the delivery was unsuccessful?

Can I make changes to my delivery information?

Do you ship outside of Singapore?

Exchanges & Returns

Can I exchange or return my item?

Loyalty Program

How does your rewards program work?

How do I redeem for discount codes with my points?

How many points do I need to redeem for discount codes?