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Small Stuff Dig Step | Light Grey (Preorder)

$380.00
  • Clean, minimalist design that's eco-friendly

  • Water repellent and easy to clean

  • 34cm high

This product is available for preorder only. Shipment will take 3-4 weeks.

Small Stuff

Handpicked, without nasties, for your PEACE OF MIND

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Small Stuff DIG STEP

Small Stuff DIG STEP is a staircase that allows your dog to easily climb up the bed or sofa. It prevents injuries caused by jumping.

The legs are made of stable steel and the stairs are made of wood, cushioned to the optimal density and covered with Spain-made AquaClean fabric that is resistant to tears, dirt, and spillage.

 

Material

Leg frame: 8mm thick steel

Stairs: Wood, textile upholstery with Made in Green® certified AquaClean fabric

 

Size

42 cm width x 25 cm step depth, 34 cm height

 

Easy cleaning

Unlike regular water-resistant fabrics that are woven and then coated, AquaClean fabric is made using advanced protective nanotechnology. Every single fibre is treated before weaving to ensure long-lasting water repellency and strong resistance to stain, dust, bacteria, and dirt. 

 

With AquaClean fabric, you can easily clean any contamination with just water and a clean cloth:

 

  1. Remove any excess residue

  2. Apply a little water over the stain directly (or on a damp cloth)

  3. Wait a few seconds, then pat the stain with a cloth and rub gently over the fabric in a circular motion, until the stain disappears

 

Do not use soap as soap residue can affect the colour and appearance of the fabric.

 

*We try our best to keep product information and images up to date but take note that they only serve as a guide. Colours may vary depending on your screen. While it doesn't happen often, changes by manufacturers may take some time to reflect on our site. When in doubt, chat with us!

Local shipping

Local (Singapore) delivery is free for orders S$59 & above (except for remote areas). For orders below S$59, a flat delivery fee of S$5 applies.

We do not delivery to remote areas such as Changi Airport offices, Airport Logistic Park, and One Turf Avenue.

We dispatch all in-stock items within 3 working days after order confirmation (unless stated otherwise). You can expect delivery within 1-3 working days. However, during festive or peak periods, it may take longer.

Delivery time

Standard deliveries are from Mon - Sat, 9am - 10pm. For urgent orders, you can contact us for a special arrangement at a fee.

Out of stock items

If one (or more) of the items you ordered is out of stock, we will notify you via WhatsApp or Email. If you are unable to wait for the stock to arrive, you can make changes to your order or request for a refund via the same payment mode you used to purchase the item. However, do note that if the order amount becomes less than S$59, a delivery fee applies.

Overseas shipping

If you reside overseas, please email us at hello@vanillapup.com with the item(s) you would like to purchase and your delivery address. We will get back to you within 1 working day with the cost of delivery (based on size and weight) and estimated transit time.

We have delivered to customers in the US, Europe, Australia, and Hong Kong, and can deliver to almost anywhere in the world as long as the products comply with the country's import regulations. The customer is responsible for checking the import regulations and for any taxes, duties, fees, losses, and the likes charged/incurred once the package leaves our hands and when the package arrives in the destination country.

Reviews from overseas customers:

"I ordered my doggy’s bday present to Austria and it arrived quite fast and I’m very happy with my purchase. Sarah is also very helpful and writes back quickly so everything is perfect." - Hédi Harcos, Austria

"Product was perfect just what I ordered! And the staff were really prompt with any emails or communication I had with them! They were so helpful and nothing was too much trouble! Thanks so much." - Samatha Young, UK

"Very helpful and speedy delivery. Great products." - Josh Marshall, Australia

Returns

All items from Vanillapup are checked before delivery, but in the event that an incorrect or defective item has been sent to you, we will provide a refund under the following conditions:

  •  You must email us at hello@vanillapup.com within 3 calendar days of receiving your order with the order number and picture(s) of the item

  • You must return the item to us using a traceable mode of delivery within 7 calendar days. Keep your receipt for return shipping refund. We are not responsible for any lost mail

  • The item must be returned unused and undamaged with the original packaging and tag intact

Upon receiving your returned item, we will check the item and process the refund with the return shipping fee via the same payment mode you used to purchase the item within 14 working days. Do note that if we find that a product has been intentionally damaged or tampered with by the customer, refunds will not be offered.

As returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity) before checking out.

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